Thoughtful Design for Creative Living
Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
📦 Shipping & Delivery
We offer two straightforward shipping methods designed for your convenience:
- Standard Shipping ($12.95 flat rate): Delivered via DHL or FedEx within 10-15 business days after dispatch. Perfect when you need your space-saving dorm furniture, stylish bathroom vanity, or new art supplies in a reliable timeframe.
- Free Standard Shipping: Available on all orders over $50. Delivered via EMS within 15-25 business days after dispatch. Ideal for budget-conscious creators, families stocking up on nursery gear, or anyone curating their perfect home decor collection without rush.
All orders are processed with care within 1-2 business days before shipping.
We are proud to serve our global community of creatives, families, and design lovers. We ship worldwide, excluding only a select few remote regions (some areas in Asia and other isolated locations). At checkout, you can easily confirm if we deliver to your address.
Once your order ships, you will receive a confirmation email with a tracking number and link. Our Standard Shipping via DHL/FedEx is fully tracked. For Free Standard Shipping via EMS, tracking may be available depending on your location.
🛍️ Products & Categories
We specialize in thoughtful, functional design for every corner of your home and life. Our curated categories include:
- Home Furniture & Storage: Armoires & Wardrobes, Bathroom Furniture, Bar Carts, Bathroom Storage, and space-saving solutions.
- Creative & Family Life: Art & Craft Furniture, Arts, Crafts & Sewing supplies, Baby gear (Activity Gyms, Toys, Travel items), and organizers.
- Bath & Beauty: Bathroom Accessories, Mirrors, Rugs & Mats, Vanities, and Beach Towels.
Our products blend style with practicality, perfect for students, parents, DIY enthusiasts, and homeowners.
Absolutely. Safety is at the heart of our design philosophy, especially for our baby and nursery products like Baby Activity Gyms, Playmats, Blocks, and Jumpers. All materials are selected for their safety, durability, and ease of cleaning. We stand behind the quality and functionality of every piece.
💳 Payments & Orders
We accept all major credit cards and secure online payment methods:
- Visa
- MasterCard
- JCB
- PayPal
All transactions are processed through secure, encrypted channels to protect your information.
We process orders quickly to get them to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the processing stage.
↩️ Returns & Exchanges
Your satisfaction is the final piece of our design. If any item isn’t perfect for your space, you have 15 days from the date of delivery to initiate a return. Items must be in original, unused condition with all packaging.
Our Happiness Guarantee: We stand behind the quality and functionality of every piece, from our moisture-resistant bathroom storage to our safe baby activity gyms. If something isn’t right, we’re here to help make it right.
To initiate a return, please contact our customer care team at [email protected] with your order number and details about the item you wish to return. We’ll provide you with return instructions and a return authorization.
👥 Account & Customer Service
Our customer care team is here to help you with any questions or concerns. You can reach us at:
Email: [email protected]
We typically respond within 1-2 business days.
Our home is in Dallas, Texas, but we serve a global community. Our address is:
Umbra Home Decor Shop
21 Whitetail Lane
Dallas, TX 75207
United States
Still Have Questions?
We’re here to help you create a more beautiful, comfortable, and functional home. Don’t hesitate to reach out.
📧 Email Us: [email protected]
Thank you for letting us be part of your journey.
– The Umbra Home Decor Shop Team